Orange & Rockland: Pay Your Bill, Check an Outage, Find Rates
Quick answers for Orange & Rockland (O&R) customers, with links to O&R's own website. Further down: how O&R customers in New York can earn rewards for saving energy with Meltek.
How do I pay my Orange & Rockland bill?
Pay online or in the O&R app from Orange & Rockland's Pay Bill page. If your account has no email address or phone number on file, call O&R at 1-877-434-4100 to confirm account ownership first.
Where is the Orange & Rockland outage map?
O&R's outage map shows where outages have been reported. To report an outage or check one you reported, use O&R's Report & Track Service Issues page or call 1-877-434-4100. If you see a downed power line, keep your distance and call 911.
What are Orange & Rockland's electric rates?
Orange & Rockland's rates and terms of service are set in schedules filed with New York's Public Service Commission, and with New Jersey's Board of Public Utilities for New Jersey customers. O&R's Rates & Tariffs page has the current rate statements.
What is the Orange & Rockland customer service number?
1-877-434-4100, Monday to Friday from 8 a.m. to 7 p.m. (except holidays). The same number reports an electric outage. If you smell gas, leave the area and call 1-800-533-5325 or 911.
How do I start, stop or move Orange & Rockland service?
Use the Start or Stop Your Service page on Orange & Rockland's site to start service at a new address, stop it when you move out, or move it.
Which areas does Orange & Rockland serve?
In New York, Orange & Rockland serves Rockland, Orange and Sullivan counties. It also serves customers in New Jersey. Meltek's energy rewards below are for O&R's New York customers.
Orange & Rockland Electric Partnership
Powering the Hudson Valley with Smart Energy Solutions
Meltek partners with Orange & Rockland Electric to reward residents in Rockland, Orange, and Sullivan counties for saving energy during peak demand hours. Join your Hudson Valley neighbors in earning money while protecting our beautiful region.
Why Join Orange & Rockland's Demand Response Program?
Discover the benefits of participating in the Hudson Valley's premier energy program
Earn Money
Get paid monthly for reducing electricity usage during peak demand hours when the Hudson Valley grid needs it most.
Help Environment
Protect the Hudson Valley's natural beauty by reducing pollution from dirty peaker plants.
Grid Support
Help Orange & Rockland maintain grid stability and reliability during high-demand periods.
Community Impact
Join a growing community of Hudson Valley residents making a positive environmental difference.
Service Areas
Meltek partners with major utilities across New York to bring demand response benefits to your community
Orange & Rockland
Complete coverage across the Hudson Valley with immediate enrollment
Con Edison
Serving NYC and Westchester with proven results
PSEG Long Island
Serving Long Island with comprehensive coverage
Don't see your area? We're expanding coverage regularly.
Contact Us About Your AreaHow It Works with Orange & Rockland
Get started earning money and helping the Hudson Valley environment in just four simple steps
Easy Signup
Quick enrollment with just your Orange & Rockland account number.
All we need is your Orange & Rockland account number to connect to your smart meter and start measuring your energy savings. No equipment installation required.
Smart Meter Connection
We connect to your existing Orange & Rockland smart meter to track usage.
Orange & Rockland verifies our connection to your smart meter, allowing us to measure your energy usage in real-time and calculate your savings accurately.
Event Participation
Receive notifications and reduce energy during peak demand events.
When Orange & Rockland calls a demand response event, we notify you via email, SMS, or app. Simple actions like adjusting your thermostat can earn significant rewards.
Get Paid
Earn within 2 days based on your energy savings performance.
After each event, we calculate your energy savings and process your payment. The more you save during events, the more you earn. Payments are made monthly.
Hudson Valley's Energy Challenges
Understanding the unique energy challenges facing the Hudson Valley and how demand response provides solutions
Transmission Constraints
The Hudson Valley region has limited transmission capacity, making it vulnerable to supply shortages during peak demand periods.
Solution
Local demand reduction through our program provides immediate relief without needing new transmission lines.
Impact
Improves grid stability and reduces the need for expensive infrastructure upgrades.
Peak Demand Stress
Summer heat waves drive up air conditioning use, creating strain on the regional electrical grid.
Solution
Demand response reduces peak load by incentivizing customers to use less energy during critical hours.
Impact
Prevents grid overload and reduces need for costly peaker plants.
Environmental Protection
The Hudson Valley's natural beauty and air quality are threatened by pollution from backup power plants.
Solution
Every kilowatt saved through demand response means less pollution from dirty backup generators.
Impact
Cleaner air and reduced carbon footprint for Hudson Valley communities.
Rising Energy Costs
Peak demand periods drive up electricity costs for all Hudson Valley residents through capacity charges.
Solution
Collective demand reduction helps lower overall system costs and capacity requirements.
Impact
Long-term cost savings for all Orange & Rockland customers.
Be Part of the Solution
Join thousands of Hudson Valley residents who are already making a positive impact on their region's energy future while earning money for their participation.
Start Making a DifferenceHudson Valley Counties We Serve
Meltek proudly serves residents across three beautiful Hudson Valley counties
Rockland County
Home to diverse communities and growing suburban areas just north of New York City.
Major Cities:
Key Features:
Orange County
The largest county in our service area, featuring historic cities and scenic rural areas.
Major Cities:
Key Features:
Sullivan County
Known for its natural beauty and outdoor recreation opportunities in the Catskill Mountains.
Major Cities:
Key Features:
Ready to join your Hudson Valley neighbors in earning money and helping the environment?
Start Earning TodayReady to Start Earning with Orange & Rockland?
Join Hudson Valley residents who are already earning money while helping create a cleaner energy future for our region.
No installation required • Start earning immediately • Cancel anytime